Chris Denton, Proserv’s Director, Supply Chain reveals how reaching out is essential when the global landscape is so changeable.
The importance of direct communication and effective collaboration for Proserv’s supply chain function is critical in today’s uncertain world.
We have experienced unprecedented challenges over recent years from devastating natural disasters and the Covid-19 global pandemic, through to ceaseless economic and trade disputes and, most recently, warfare with the Russian invasion of Ukraine.
The latter has compounded an already testing situation exacerbating inflationary pressures, spiking material costs and commodity price instability, while undermining energy security and vital supply chains across the continents.
Recently, the strength of the US dollar against multiple currencies including a weak British pound has been a challenge for us at Proserv, while, locally in the UK, we have also had to contend with industrial disputes causing supply chain bottlenecks and rendering freight and product inaccessible for extended periods.
So, when there are so many uncertainties, so many moving parts to assess, within Proserv’s supply chain function, we recognise the value of ensuring we deploy effective supplier outreach and collaboration to reinforce our business goals both on a day-to-day and at a strategic level.
From regular calls and meetings to expediting, supplier audits, workshops and specific project assistance, a high level of engagement and collaboration is vital to support both internal and external stakeholders.
Supplier Engagement Days
Proserv has taken this template further by successfully holding Supplier Engagement Days in our Abu Dhabi and Great Yarmouth locations through 2022, and we intend to continue these events across Dubai, Chennai, Houston and Stavanger in 2023.
Such meetings enable a wealth of key themes to be covered from providing a global overview and update on the business, alongside strategy and future direction, through to feedback on the external market landscape and, crucially, the core deliverables we require at Proserv and where we would value further help and support.
For instance, at our Supplier Engagement Day in Great Yarmouth, we were able to relay direct, tangible feedback from customers about the importance of delivery and how delays could have knock-on effects around costs and schedules due to unplanned downtime. If a supply chain misses its targets, then there can be disruption for clients and that will impact future opportunities.
In our current changeable times, one of the messages that we have put across at these events is the need for our suppliers (and their own suppliers) to be proactive with regard to future planning to effectively de-risk the wider supply chain so that ultimately any potential scheduling issues for the customer are alleviated and turnaround times are minimised.
Equally, we have been able to have valuable dialogue concerning quality and emphasising our necessary technical requirements when it comes to product and components. Much of our equipment is deployed in challenging environments, often subsea where there are severe temperature or pressure differentials, and so safety, reliability, durability and high quality are always paramount. It was rewarding for the suppliers to hear directly from our engineers and technicians about the background as to why and how products needed to be manufactured to certain specifications and standards.
Great feedback, great Proserv values
Already, we have received very positive responses to our Supplier Engagement Days with many external attendees highlighting Proserv’s openness and collaborative approach, as well as the opportunity to learn more about our business from processes to strategy.
But one of the recurring themes has been commendation of our Proserv values. These supplier events capture several of our core FRESH values but especially “Help, Share and Communicate”. It has been inspiring to see so much of our company’s talent and know-how come together to contribute to and drive these valuable sessions.
Supplier collaboration is allowing Proserv to navigate its way through the unpredictable operating conditions we currently face by supporting our key strategic initiatives.
The controls technology company brings its values and philosophy to the beautiful game with winning results.
Proserv’s five-a-side squad that took on all-comers in the recent Aberdeen Business Fives tournament was pictured, in-between games, in front of a large banner displaying the Brazilian flag and a reference to the world-famous Maracanã Stadium in Rio de Janeiro.
It might not have been “just like watching Brazil” but Proserv’s team certainly took no prisoners as it enjoyed a commanding run to the Aberdeen Business Fives Champion’s League Final. Proserv had started out among 28 teams bidding to secure one of just three available slots at the Scottish National Final taking place in Glasgow later in October.
The squad had never played together before and consisted of four members from Proserv’s Westhill corporate HQ and four from its nearby facility in Skene, the company’s Aberdeen service and global IWOCS centre.
Impressively, the team battled through the group stages, quarter-finals and semi-finals to make it to a final where they were ultimately defeated by the structurally sound set-up of chartered surveying firm Shepherd – but booked a deserved place at the National Final in the process.
Along the way, Proserv had edged out Baker Hughes in the group stages, beaten OneSubsea in a high scoring quarter-final and put on a bit of South American style in a comfortable 6-2 semi-final win over Red Wing.
Skene’s Stuart Rogie, described by captain and defensive general Gordon Paul as “unquestionably Paul Scholes-esque”, was a star turn for Proserv bagging the overall competition Golden Boot on the day with 17 of the team’s 29 goals. But Gordon was also quick to praise the entire team effort:
“At Proserv we say, ‘forward as a team’ and this really was the case. From Duncan in goal, more naturally at home with rugby than football, yet he put in 100% and made key saves, to tricky and skilful winger Kenny providing many chances, Andrew with an eye for the spectacular and often a dangerous supersub, through to Morgan and Declan who were both great all-rounders and vital squad members.”
Mercurial midfield playmaker Kriss Melvin emphasised the way the Proserv team went about its business, as much as its success.
“It was great to see how the team on the day genuinely reflected the company’s values and way of doing things. The games were keenly fought and competitive but the whole Proserv team retained a sporting and respectful outlook throughout, always playing hard but fair. Of course, we were the ones generally handing out the defeats!”
Both Kriss and Gordon were keen to spotlight how the day’s events were ultimately a credit to all who took part with almost £10,000 raised for various local charities and Proserv’s share allocated to Mental Health Aberdeen.
An injury-hit and potentially depleted team is likely to journey to Glasgow for the National Final but both Kriss and Gordon stressed that whoever dons the Proserv top on the day “will give 110%”.
But Proserv’s other Aberdeen based facility at Tullos was not likely to be overshadowed for long. Again, forming a squad with no previous matches or training together, the team assembled for the OGV Energy Charity Tournament played in the city at the end of September in aid of cancer support organisation Maggie’s Aberdeen.
Matching the achievements of Proserv’s Westhill and Skene team, the Tullos squad breezed through three group stage wins, displaying the sort of flowing football you’d expect from the company’s Sampling Centre of Excellence.
The games got tighter as the tournament progressed and after a quarter-final triumph, Proserv’s Tullos team faced a closely fought semi-final, ultimately sneaking through on sudden-death penalties, with Mark Shepherd the hero between the sticks providing a vital game-winning save.
In the final itself, up against the total football of Dutch dredging and lifting company Boskalis, a battling Proserv was edged out 2-1.
David Russell, Tullos’ player-coach and “Roy Keane” of the midfield similarly praised the team ethos that was core to its success.
“This was a group where everyone played their part. Artur was a rock in our defence while Sean displayed the killer instincts up front. Cameron Chyla was voted our best player on the day but the cultured feet of Callum, Jack’s solid presence in midfield and Finlay’s never-say-die attitude all contributed hugely to our fine run to the final.”
General Manager, Sampling at the Tullos site, Sean Andersson added:
“It was great to see our Tullos team come together in this way and having such success despite not having played any warm-up games beforehand – it really shows the power of teamwork and commitment.
“To have two Proserv teams progressing to finals in this way is highly impressive and congratulations too to the Westhill and Skene squad. But perhaps what we need to know now is – which Proserv team is the ultimate one….so game on!”
As the final part of our recent Early Career series, Graduate Applications Engineer Laura Carrigan, who is a key member of our renewables team at our Great Yarmouth Centre of Excellence, gives us a video blog about her first 18 months at Proserv.
Laura references her role on our exciting ECG™ holistic subsea cable monitoring system, her passion for sustainability and her interest in speaking to children to promote STEM subjects and the importance of the energy transition.
Our VP, Human Resources, Morag McGowan and VP, Renewables, Paul Cook also give their views on the significant impact Laura has made in the short time she has been at Proserv.
“My time at Proserv has helped me realise I want to pursue accountancy as a career path after university and to undertake my chartered accountancy exams, so it has been a highly influential experience for me.”
Chloe Chapman
People Stories: Chloe Chapman, Finance Placement Student
Last August, Chloe Chapman, currently a student at Robert Gordon University, joined our finance team at our corporate headquarters in Westhill, Aberdeen for a one-year placement. Chloe tells us about her time at Proserv and how it has helped her gain new skills and experience, as well as guiding her future career choices.
How did you come to spend your placement year at Proserv and what were your expectations before starting?
I had completed the second year of my accounting and finance degree at Robert Gordon University (RGU) in Aberdeen and I needed to find and secure a suitable one-year placement. Proserv was advertising a student opening on the InPlace platform and I was attracted by the opportunity available. So, I submitted my application and was interviewed by Steven McCreery and Nicola Runcie, two managers within the finance function. I had a really positive feeling about Proserv afterwards, so when I was told a week later that I had been selected, I was excited about getting started.
My goal when I arrived last August was quite simple: to learn. Not just about the process and methods of a globally facing finance function but to become familiar with the dynamics of working in a team within an office environment to benefit me after I graduate. Proserv has represented a fantastic experience. I have learned something new every single day, I have been so welcomed into the team and the company has a great culture and set of values.
What tasks have you been performing within the finance team and has the experience broadened your knowledge and skill set?
Before I joined, I assumed that I would probably be undertaking quite repetitive tasks day-to-day, but I have been given some quite challenging responsibilities and this has been very constructive. It has expanded and transferred my knowledge from university into real-life situations. I have been able to take text book theories from my studies at RGU and apply them into actual examples of accounting and finance.
Proserv has given me such a wide exposure to a variety of different accounting tasks that I feel I have learned so much here. I have worked with the tax team, the accounting team, the Accounts Payable team, as just a few examples.
Equally, the support I have received from Steven and Kriss Melvin, within my immediate team, has been very valuable as they are always on hand and available to give guidance whenever I have taken on a new challenge and needed any advice, and that is vital when anyone is learning new skills.
Proserv follows a clear set of values, with supporting your colleagues and good communication integral within those, and I have seen how the whole finance team reflects this philosophy.
My time at Proserv has helped me realise I want to pursue accountancy as a career path after university and to undertake my chartered accountancy exams, so it has been a highly influential experience for me.
Now that your year is coming to an end, what are your immediate plans and what advice would you give to other students embarking on a placement, either at Proserv or elsewhere?
I have thoroughly enjoyed this past year at Proserv and so I am going to continue on a part-time basis, two days a week, with the rest of my time back at RGU. I would then like to study for my chartered accountancy exams after I graduate, but completing my undergraduate degree is my focus for now.
For anyone joining Proserv, be that another student on a placement like me or someone new to the permanent team, I would say the company has such a positive and vibrant culture.
For instance, there is a great social connection within the various teams at the Westhill HQ where I am based and this helped me get to know people so easily. Just two weeks after I joined, I took part in an organised ten-kilometre run with the CEO Davis Larssen one of the keenest participants! This was part of a global drive to encourage healthier habits as the world was still gradually emerging from the impact of the pandemic and the challenge of regular lockdowns.
I have also benefitted from taking part in Proserv’s mentoring programme. Again, personal development is an inherent component of Proserv’s identity at all levels of the company, and any new starter can access this valuable resource to extend their learning and gain insights from experienced senior colleagues.
More generally, I would say to any student about to start a year’s placement at a company – make the most of every moment. Be completely open to learning, not just from any new tasks and challenges, but also from not being afraid to make mistakes – these can be constructive regarding building your knowledge and new skills.
My advice to anyone considering taking a Business Foundation Apprenticeship would be to take the opportunity. It will give you the chance to gain a good understanding of what it is really like working in an office.
Erin Abercrombie
As part of our Early Career series, we speak to Erin Abercrombie, an Aberdeen school student, about her experiences completing a Business Foundation Apprenticeship at Proserv.
My name is Erin Abercrombie. I started my work experience with Proserv in September 2021 as a Business Foundation Apprenticeship Pupil from Westhill Academy in Aberdeen. For six months, I came to Proserv’s Corporate Headquarters in Westhill every Wednesday afternoon so that I could learn more about what it is like to work in an office.
Why did you want to do your apprenticeship in a corporate environment?
I wanted to do my apprenticeship in a corporate environment as I am interested in the legal side of business. I plan to study law and management at Robert Gordon University once I leave school. Work experience in a corporate business environment allows me to gain a realistic view of what my future career will consist of and the tasks and timelines to expect.
My main ambition for the future is to become a successful business lawyer. I believe working with Proserv has given me the right kind of experience and a wider knowledge of corporate business practices in general. This will all help in the future as I pursue my legal career.
How did you spend your time at Proserv?
While at Proserv, I spent four weeks at each department around the office, starting at HR, then shadowing a Personal Assistant (PA), then Logistics, Commercial, Finance and finally Marketing. The number of roles I shadowed was a real eye opener on what a corporate business has to offer, as well as the number and variety of corporate teams involved in helping Proserv to become the successful business it is today.
What are the highlights from your time with Proserv?
HR gave me a mock interview for a job in the HR team. I wrote a CV and covering letter and, for the interview, I learned to bring all my past experiences and qualifications into the questions being asked. This gave me a better insight into interviews. I now feel more comfortable and prepared for what to expect when I apply for a job in the future.
In the logistics department I was asked to plan and lay out the transportation of goods. I did this by using the government website to find the product numbers, which then gave me the size of the goods. After that, I was able to efficiently plan the packing of the container. This is not something I had done before and I found it interesting – not to mention I developed new skills as a result.
Commercial was fascinating. The team tasked me with helping to evaluate an aspect of Proserv’s environmental reporting on their facilities across the world, from Westhill to Abu Dhabi. To do this, I used Proserv’s Intranet to access the company’s records on gas, electric, waste and so on. My job was to identify any gaps in the record. I would then highlight green if the record had a file and an amount attached, yellow if there were gaps in the amounts and red if there was no files or attachments. This has helped me to understand the importance of ensuring work is complete, neat and well laid out.
What department did you most enjoy working with and why?
I enjoyed working with the logistics team the most. This is because, before I started, I did not have the slightest understanding of what logistics did. This meant I did not have any expectations and I therefore learned a completely new aspect of business. It also allowed me to learn new skills, such as planning and communication. However, I enjoyed working with all the departments. I did not experience any challenges at Proserv as all my mentors were supportive. If I had an issue or could not understand a piece of work, they were always there to help.
How have you benefitted from the experience?
The whole experience has been a real privilege. Before I started my placement, I was hoping to get a rough insight on what it is like working in an office and how a business grows. By moving around the organisation and working in the different departments, I gained a much deeper insight into what the corporate business sector is like.
What would your advice be to anyone considering taking this type of foundational apprenticeship?
My advice to anyone considering taking a Business Foundation Apprenticeship would be to take the opportunity. It will give you the chance to gain a good understanding of what it is really like working in an office.
Overall, I have really enjoyed having the opportunity working at Proserv. It has allowed me to learn new skills and gain more confidence in myself and my work. This whole experience has benefitted me as I have changed the way I work. I have become more strategic and produce better quality work as a result.
Proserv has that globally recognised backwards compatibility to be able to integrate our technology within existing infrastructure and systems – and this fits centrally with how OKEA looks to enhance and refurbish legacy equipment to reduce costs but increase productivity.
Ole Tom Furu, Senior Sales Manager and Petter Eriksen, Senior Project Manager, both based at our Trondheim site, give the lowdown on our recent contract awards from OKEA concerning its important and long-standing Draugen field, and how our augmented controls technology (ACT) will be integral to our work.
What will Proserv Controls be doing for OKEA?
We have received two significant and valuable wins from OKEA in the past year.
In March 2021, we were selected as the service provider for the overhaul and refurbishment of a part of the existing original equipment manufacturer’s (OEM) subsea production control system on the Draugen field.
This project is now on-going but since then, building further on the growing positive and constructive relationship between Proserv and OKEA, early in 2022, we secured a further upgrade contract relating to the current infrastructure on Draugen.
OKEA has long-term plans for the life extension of this asset, intending to maintain production for another twenty years, so our contracts represent a key component of that.
Having a subsea controls expert like us, as part of its support team, will prove advantageous as, by 2040, the asset would have been in production for nearly 50 years. OKEA, as the operator, has set a clear goal of optimising production and reducing downtime.
Service will be delivered from Proserv Controls’ locations in Trondheim and Stavanger, with close connection to the OKEA teams sited in Stavanger, Trondheim and Kristiansund.
The Draugen field has 11 production wells (generating more than 17,000 barrels per day of oil equivalent) so OKEA will overhaul its subsea control modules (SCMs) on the legacy system over time.
Our arrangement will be to provide condition-based maintenance and OKEA will make a call when its team will need our services and support.
So, these awards seem like a great opportunity to roll out our unique subsea electronics solutions. What are we supplying?
That’s correct. Right now, following our win in 2021 and engaging our augmented controls technology, or ACT, we are refurbishing two of the existing, legacy SCMs, integrating our own Artemis 2G (A2G) subsea electronics module (SEM) within these and installing one of the SCMs on a well, also adding a new ROV connector for hydrocarbon leakage detection.
With the coexistence capability that we are renowned for, this will mean that the restored SCM, enhanced by our SEM, will be able to communicate seamlessly with the other existing SCMs and connected instrumentation. The upgraded SCM will have options to include extra functionality through the newly available open interfaces. Our technology will use spare capacity in the umbilical to increase the communications capability.
For the operator, our solution will enable the possibility of using the present infrastructure for future additional wells, which was previously not possible, and will remove any potential obsolescence issues. That really fits with OKEA’s ethos of prioritising efficiencies on its assets.
As a core element, Proserv is also delivering a truly innovative and flexible integrated topside solution enabling highly effective communications with the newly renovated SCM. Much of the control logic will now be handled by the Distribution Control System (DCS), with the Master Control Station serving only as a gateway.
The topside interfacing has been developed alongside the DCS supplier ABB and we have used proven Proserv concepts delivered across several other projects in Norwegian waters. This solution will allow for a smooth and seamless switch over to our Proserv subsea electronics whenever required by OKEA. This represents a very cost effective and scalable approach that will help OKEA both to expand and maintain the system moving forwards.
The second SCM to be refurbished will currently be retained by OKEA as a spare unit, ready for installation once a legacy SCM has failed.
Our subsequent contract from OKEA earlier this year will see us upgrade the instrumentation, cabling and harnesses on a refurbished subsea tree, as well as renovate yet another SCM, again leveraging our communications expertise to broaden its available functionality, so transforming its future performance and capability.
What would you say has secured Proserv these contracts and not the actual OEM of the subsea equipment?
I would say there are two key parts to this. Our growing relationship with OKEA, who are based close to us here in Trondheim, and which has also developed further since we first carried out a study on the Draugen field.
But just as crucial has been our shared philosophy about how to optimise performance and extend the productive life of assets.
OKEA, as a leading mid-to-late life specialist operator, recognises the potential of ACT and how this can be applied to maximum value on long-standing, smaller brownfield assets where you need to be smart and creative to exploit more marginal gains.
Older fields will invariably have issues around reliability of subsea controls and obsolete, unsupported OEM equipment – OKEA has seen that Proserv is not only a market leader in solving these problems, but we can also boost future performance via our unique solutions.
Proserv has that globally recognised backwards compatibility to be able to integrate our technology within existing infrastructure and systems – and this fits centrally with how OKEA looks to enhance and refurbish legacy equipment to reduce costs but increase productivity.
Optimising asset performance and extending life also have environmental benefits too?
This is very important. Our core approach, with any customer, is always to see how we can innovate a solution that maximises existing infrastructure. Traditionally, this has had direct, obvious benefits around saving time by avoiding intensive intervention, and similarly about reducing expenditure by committing less OPEX to undertake major upgrades or replacements. These are already clear, strong advantages.
But when we look to harness our ACT coexistence capabilities, we can refurbish rather than replace equipment – effectively regenerating SCMs and giving them a new lease of life instead of intrusive, full system upgrades. This eliminates the carbon footprint of the manufacturing of the new components, the transportation to site and then the emissions of the vessels to support the replacement operation.
Similarly, when SCMs are performing reliably (and this is exactly what our A2G SEMs offer) that eradicates the necessity of vessels having to make further journeys to the asset to replace faulty modules.
Smart operators like OKEA can see the multi-dimensional benefits of this proposition. It stands to reason that if you alleviate unreliability issues and improve performance then you have an asset that is functioning at a high level and so it is more efficient in every sense, using less power, fluids and generating fewer emissions.
Also, if we look at the SCMs we will be upgrading for OKEA following our contract awards, because Proserv is able to offer wider bandwidth via its ACT solution, we can deliver additional functionality to existing, legacy SCMs. By incorporating the potential for hydrocarbon leak detection monitoring, the environmental benefits can be extended.
So, as we move forwards, we naturally hope this shared ethos will allow us to become more involved on the Draugen field, which is core to OKEA’s output and strategy, and to offer our support as it potentially contemplates further extensions both there and elsewhere in its portfolio.
Our Group CEO David Currie was in attendance yesterday at the official launch of the £9mn National Floating Wind Innovation Centre in Aberdeen. The Centre has been driven and developed by Energy Transition Zone (ETZ Ltd) and ORE Catapult.
David sits on the Board of Directors of ETZ.
The primary aim of the Centre, which represents a world first, is to support north-east Scotland becoming a global leader in offshore floating wind. A statement released by ORE Catapult highlighted the strong “synergies” between offshore wind and subsea technologies and expertise, as “75% of the world’s subsea engineering capability is based in the region.”
The initial focus will be digital simulation and modelling, moving on to the testing and validation of the key components of floating structures, including moorings and anchors, dynamic cables and electrical systems.
Speaking after the Scottish First Minister Nicola Sturgeon formally opened the Centre, David Currie commented:
“The new National Floating Wind Innovation Centre marks a key step along the road towards preparing and supporting our region, with its excellent subsea heritage and know-how, for the transition and pivot to a future where offshore wind, both fixed and floating, will play an increasingly major role in energy generation.
“At Proserv, we recognise this changing landscape and we are already harnessing our capabilities to build exciting and disruptive new technologies to enhance the performance and productivity of offshore wind farms.”
David Currie also observed that among its varied objectives, the new initiative intends to strengthen O&M practices with the goal of alleviating “premature failure and reducing unplanned maintenance”.
Just last month, Proserv announced that its new holistic cable monitoring system ECG™ had been selected by DEME Offshore to provide the entire inter-array cabling monitoring of phases A and B of the Dogger Bank Wind Farm, which is set to become the largest offshore wind farm in the world.
Earlier this month, our Modern Apprentice Workshop Technician Yasmin Madden from our Great Yarmouth Subsea Centre of Excellence was invited by East Coast College in Lowestoft, where she is currently a student, to meet HRH Anne, Princess Royal who was visiting the campus and launching its new Athena Programme, which is intended to encourage more women and girls into the energy sector.
Yasmin also featured in a news report for ITV Anglia news the very same day! Here are a few images from the occasion (Yasmin is wearing her black Proserv sweatshirt). Well done Yasmin!
Gunvald Falkum, GM, Proserv Stavanger explains how a recent equipment rebuild and refurbishment project in Norway was guided by our philosophy and outlook as a company.
FRESH success with the Proserv Stavanger services team
At Proserv, our FRESH values mean a lot to us – they are more than uplifting words to put on a poster and place on a workshop or canteen wall. Sure, it’s really important as a global team that we see them, get to know them and ultimately understand our company’s unique methodology. But they also define how we work and how we operate.
In recent months our team in Stavanger has demonstrated the power of each and every one of these values as we innovated a new improved solution by rebuilding and renovating an older piece of equipment that was losing value and utility. It has needed teamwork, expertise, creativity, continued high standards and support to deliver this. Here’s how:
Forward as a team:
This project would never have got off the ground without the vision and support of the Services’ management team to develop our original business case for rebuilding and refurbishing an older ultra-high-pressure unit (UHP) and then crucially the Proserv senior leadership to show faith and back us, by supplying the necessary financial commitment to enable us to achieve this. So, now our plan becomes a real project.
Right thing, right way:
And the hard work begins. To refurbish and rebuild an older piece of equipment so that it is transformed into a positive asset for the company requires as much diligence and application as any new build. In this industry, with its critical need for high safety and quality standards, this rebuilt UHP must offer a comparable level of reliability and reassurance. Our team harnessed its capabilities to engineer a unit that meets industry demands for flow rates and pressure levels.
Entrepreneurial spirit
Perhaps this value more than any other encapsulates what our team has demonstrated through this innovative project. To refurbish and to recycle fits with our wider Proserv strategy around our ESG commitments to reduce waste, to limit carbon footprints, including through our supply chain, and to keep our focus always on looking to reuse rather than replace. This helps our own efficiencies and those of our customers.
Serious about service
This has perhaps been the most impressive part of the whole experience. Again, showing togetherness as a group, the team has shown such commitment to work intensively over several months to ready this UHP for its first assignment and meet our clients’ deadlines. When the finishing line was in sight, it was no surprise to see our guys going the extra mile to work into the early hours of the morning so that we could deliver on time.
Help, share and communicate
This is like a no-brainer – such key qualities are wired into the global Proserv community. The team at Proserv Stavanger had to come together and share its expertise, support each other as the weeks passed and the end point loomed on the horizon, and continually give feedback on how to problem solve, find solutions and progress further along the road.
By combining all the above FRESH values, the team in Stavanger has met its objectives. From an initial idea regarding an asset with diminishing value and worth, we have innovated a new, improved product which will recoup all its development and rebuild outlay in just its first year. We’d like to think this one focused project shows the power of our principles in action.
Personal growth and development are core commitments here at Proserv. Supporting colleagues through both mentoring and training are vital in making sure everyone has an opportunity to fulfil their potential. As part of our People Stories series, we ask Lee McLean, Manufacturing Manager at our Great Yarmouth facility, about his own mentoring of apprentices. We also talk to Yasmin Madden, Modern Apprentice Workshop Technician, about how having a mentor has helped her since they first joined Proserv.