Nick Koster, Aftersales Manager – Field Service, Proserv Controls explains that positive customer feedback provides a real boost for our Great Yarmouth service team.
Providing high-quality service support is so important to Proserv that it is ingrained in our core corporate values: to be “serious about service”.
In these challenging times, when every sector around the globe is under strain, and all businesses are looking for those gains and differentiators to help protect the top-line, it is encouraging to see our own Great Yarmouth based service offering stepping up to deliver much-valued support to its clients – and that this is being recognised via excellent customer feedback.
Topside and subsea services
Our team, which primarily serves the North Sea, offers a broad range of topside and subsea know-how and expertise: from flushing, pressure testing and spare parts supply, through to planned maintenance of wellhead control panels and hydraulic power units, as well as the installation and commissioning of topside and subsea controls equipment, including site integration testing (SIT) capabilities.
Customer feedback is key for any company to understand how well it is performing and, just as crucially, to learn what it can do better. At Proserv, we take these views seriously so we can continue to shape a service team alert to the core needs of the market, whether that relates to speed of response or offering high-quality, reliable maintenance skills leading to significant cost-savings for customers.
We also pride ourselves on the positive relationships we have forged over time with a breadth of operators across the North Sea market, including both independents and majors. The Great Yarmouth team is led and driven by two vastly knowledgeable engineers, Dale Riggall and Shawn Cork, who have been with the company for many years and who set the high technical standards that our success is built on.
First-rate feedback
We recently carried out two separate SITs: one for an independent producer and another for one of the world’s leading supermajors.
The customer feedback we subsequently received from both parties was extremely motivating. The independent operator referenced our “level of professionalism, safety, ownership and proactiveness” with Proserv being “a pleasure to deal with” as a service partner.
The supermajor similarly highlighted our positivity of approach and the safe, responsible way we carry out our work scopes. But this firm also observed that we had identified, “…two issues with equipment that could have led to both HSSE and major cost implications for the project.” Pinpointing such concerns only came about due to our “thorough experienced approach” to our responsibilities.
Our service offering at Great Yarmouth wants to make a real difference to the efficiency and performance of our customers’ equipment, as that’s what the team is all about.
For the numerous longer-serving experienced technicians and engineers within our group, as well as the younger recruits, enterprising and hungry to learn, it is always hugely rewarding to hear such approval from those we work alongside.
Ultimately, when one of the world’s biggest oil and gas companies credits Proserv with a “level of support that’s sadly missing from most companies these days”, such positive words are a testament to the dedication and professionalism of our entire service team.